Shipping policy

RIVERA WILLIAM
Thank you for shopping with RIVERA WILLIAM. We specialize in a wide array of casual luggage, travel suitcases, daily handbags and practical bag accessories for daily commuting, outdoor activities and long-distance travel. We uphold rigorous order management and packaging standards, striving to ensure all luggage products are precisely processed, fully protected and delivered in perfect condition within a reasonable logistics period for every global customer.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Before dispatch, our team conducts comprehensive quality inspections on all luggage products, checking fabric durability, stitching integrity, zippers, wheel components and metal hardware. Every item is individually packaged with shockproof and scratch-resistant materials to prevent transit damage.
During promotional campaigns, seasonal sales peaks and holiday shopping surges, increased order volume may lead to extended processing cycles. We will issue official email notifications to customers promptly if substantial order delays occur, keeping buyers updated with real-time order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for your order are calculated dynamically based on package weight, size and final shipping destination, and will be clearly presented on the checkout page prior to payment for full cost transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are non-binding estimates and do not serve as guaranteed delivery deadlines. Actual delivery schedules may vary due to third-party carrier operational delays, customs clearance review cycles, adverse weather conditions, regional logistical limitations and official public holidays beyond our control.

3. Shipment Confirmation and Order Tracking

Once your luggage order completes inspection, packaging and official warehouse dispatch, you will receive an automated shipment confirmation email containing exclusive parcel tracking numbers and carrier service details.
Tracking details typically become available within 24-48 hours after shipment. This brief waiting period results from standard logistics system data synchronization, and real-time parcel transit status will be fully accessible once synchronization is completed.

4. Incorrect Address Disclaimer

Customers are required to verify and confirm the full accuracy and completeness of their shipping address, postal code and recipient contact information during checkout to avoid delivery failure, misdelivery or parcel return.
RIVERA WILLIAM assumes no liability for parcels misdelivered, undeliverable or returned due to incorrect, incomplete or invalid address information provided by customers. Any package returned to our warehouse because of address errors will incur additional reshipping fees, which shall be borne solely by the customer.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is verified lost or untraceable during transit, please submit a formal support request with your valid order number to our customer service team within 7 days of the expected delivery date. We will initiate an official logistics investigation with the carrier to resolve the loss issue efficiently.
Damaged Items:
If your luggage and bag products arrive with structural damage, surface scratches, broken accessories or torn outer packaging upon receipt, please contact our support team within 48 hours of delivery. You must provide clear, unedited photos of both the damaged products and complete original packaging for official verification. Our after-sales team will conduct a thorough case review and deliver effective solutions as quickly as possible.

6. Luggage Care and Usage Notice

All luggage products are designed for daily use and travel scenarios. Customers shall use, clean and store items strictly in accordance with the printed care guidelines attached to each product. Proper routine maintenance can effectively preserve product texture and extend the service life of luggage and bags.
RIVERA WILLIAM is not responsible for product deformation, wear, structural damage or functional faults caused by improper cleaning, overloading, rough handling, unauthorized modification or personal misuse of luggage products.

7. International Shipping and Customs Notice

For all cross-border international shipments, destination country customs authorities may impose import duties, clearance taxes and other import-related administrative fees in accordance with local trade policies. All such additional charges are the exclusive responsibility of the customer and are not included in the base product price or standard shipping fees.

8. Contact Information

If you have any questions, concerns or inquiries regarding this Shipping Policy, order processing, logistics tracking and after-sales services, please feel free to contact us:
Company Name: RIVERA WILLIAM
Phone number: +1 407-825-7178
Email: contact@stylenexa.shop
Physical address: 1262 Nelson Ave, Beloit WI 53511, United States